shipping & delivery
Processing Orders for Production
Orders will be processed after payment has been made. Our processing time takes 2 – 3 working* days.
We will do our best to complete your order and ship out to you as soon as possible.
For personalised orders, an email will be sent to you to confirm your personalised order before being processed.
Please note that processing time for bulk orders will vary.
Daily cut off time for processing:
Payments received on Monday to Friday before 5pm will be considered same day processing.
Payments received on Monday to Friday after 5pm will be processed on next working day
Payments placed on Saturdays, Sundays and Public Holidays will be processed on next working* day.
* Working days are from Monday to Friday, except Public Holidays.
No-delivery zone
We currently delivery products locally within Singapore. International delivery is currently not available.
Please note that these locations will not be accepted for deliveries:
- Jurong Island
- Tuas Link
- Changi Cargo
- Country Clubs
- Army Camps
- Seletar Aerospace
- Off-shore Islands such as Pulau Ubin
- Turf Club Avenue
- Sentosa
- Singapore Prison Quarters
- Airbase sites
- SATS Inflight Catering Centre 1
- ST Kinetics
- Shipyards
- Hospitals
- Powergrid
- Airport Boulevard, and all airport areas including areas within Changi
- Airport and Seletar Airport
Free Local shipping (Singapore)
We offer free tracked local shipping for purchases of $65 and above.
Standard flat rate delivery fee of $4.00 applies for purchases under $65 unless stated otherwise.
Incorrect address
In the event that you have entered a wrong delivery address, please reach out to us via email at hola@diosapicara.com or leave a DM on our Instagram page within 1 hour of your order.
We shall not be responsible for parcels being delivered to wrong addresses because the delivery has been scheduled with our delivery partner and cannot be changed.
Important to note
Please note that there will not be any deliveries on Public Holidays.
Delivery is expected to be between 1 to 3 working days. Please note that processing time does not include delivery time. We seek your kind understanding that there may be delays during peak periods.
returns & exchanges
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